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7 February 12

Value of Apprenticeships backed by retailers

Programme proves the best way to recruit and upskill staff.

The UK’s leading retailers came together yesterday to promote the value of retail Apprenticeships to employers, employees and the economy.
more

20 October 11

Customer is king agree major retailers

Skillsmart Retail offers new solutions to the customer service challenge.

Skillsmart Retail, the Sector Skills Council for Retail, called on retailers to embrace a new age of customer service at their annual conference held in central London on Tuesday.
more

11 October 11

UK retail strikes gold!

The UK’s young visual merchandising talent was shown to be the best in the world on Sunday, after winning gold in the first ever retail competition at WorldSkills 2011. more

10 October 11

Major retailers to discuss UK’s customer service offer

Skillsmart Retail launches its new customer service research and WorldHost training programme

On Tuesday 18th October at Centre Point in London, some of retail’s major players will come together to discuss what outstanding customer service means in today’s multi-channel environment.

more

9 September 11

Retail’s brightest stars named

Winner of Skillsmart Retail Rising Stars Awards announced more

Learning Providers Bulletin

Learner provider bulletin

Changes to the Retail Skills qualifications from January 2012 (England, Wales, Northern Ireland)

All the Retail Skills qualifications will be available in a new version from 9th January 2012. ... more

Retail SVQs (Scotland)

A new version of the Retail SVQs will come into effect from 1st December 2011. ... more

Retail Apprenticeship frameworks changes from January 2012

The Retail Apprenticeship frameworks for England, Wales and Scotland are being updated to include new qualification accreditation numbers following the changes made to the Retail Skills qualifications. These will be available by January 2012.
... more

Level 2 and Level 3 Modern Apprenticeship frameworks in Scotland revised from 1st December 2011

The Modern Apprenticeship frameworks for Scotland have also been revised as the new SVQs will be live from 1st December and the codes will appear in the new frameworks.
... more

Acceptance of Key Skills Proxies – England and Wales

Skillsmart Retail has received some important information regarding the acceptance of proxies towards the Key/Functional Skill requirement for the Retail Apprenticeship Frameworks. ... more

Certification – England and Wales

As a reminder to all, please use the certification request form downloadable from the Skillsmart Retail website when applying for learners’ certificates. ... more